Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.
1. Information We Collect
We collect different types of information, including:
- Personal Information: Name, email address, phone number, payment details (when payments are enabled) and information provided during registration and app usage.
- Transaction Data: Details of bookings, payments and transactions made through our platform.
- Usage Data: Information about how you use the application, including interactions, preferences, device ID and IP address.
- Analytics Data: We use Firebase Analytics to understand how users interact with the application.
Analytics data may include:
- Device type and operating system.
- App usage data and session duration.
- Approximate location based on IP address.
- App Instance ID.
This information is collected in an aggregated and anonymous manner and is used solely to improve platform performance and user experience.
2. How We Use Your Information
- Facilitate and improve our services.
- Process payments and transactions securely.
- Connect senders and travelers for package delivery.
- Communicate updates and notifications.
- Ensure platform security and prevent fraud.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. However, we may share information with:
- Service Providers: Payment processors, analytics tools and support providers.
- Other Users: Information necessary to coordinate package delivery.
- Legal Authorities: When required by law.
4. Data Security
We implement security measures to protect your data, however no system can guarantee 100% security. Users are responsible for maintaining account security.
5. Identity Verification (KYC)
To enhance user safety and comply with regulations, FLYDEL may use Stripe Identity to verify user identity.
- Government-issued identification documents.
- Live selfie or facial verification scan.
Identity verification data is securely processed by Stripe. We do not store government ID images or biometric data on our own servers.
More information:
https://stripe.com/privacy
Users may request deletion of their account and associated data at any time by contacting: flydel.service@gmail.com
6. Your Rights and Choices
- Access, update or delete your personal information.
- Opt out of marketing communications.
- Disable cookies through browser settings.
7. Changes To This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this website.